Seller

Seller: [Your full name], trading as MAKI (Portugal).

Contact: [your email address].

Placing an order

Orders are typically placed via WhatsApp/Telegram or other direct communication.

An order is confirmed when we explicitly confirm availability (for ready pieces) or confirm the commission details (for custom work) and agree on price and delivery terms.

Custom and made-to-order pieces

Some items may be made-to-order or customized (e.g., sizing or design details).

We will confirm the scope, timeline, and price before starting work.

Prices and currency

Prices are shown in EUR unless stated otherwise.

Any taxes/VAT treatment depends on the seller’s legal status in Portugal and will be clarified during checkout/confirmation.

Payment

Payment methods may include Revolut/MB WAY/PayPal/crypto and other methods communicated directly.

For custom work we may request a deposit or full prepayment before starting production.

Delivery

Delivery times depend on whether the item is ready-to-ship or custom-made.

Shipping details and costs are described in our Shipping page/policy.

Returns and withdrawal

Ready-to-ship items: you may have a statutory 14-day withdrawal right for distance sales in the EU (subject to conditions).

Custom/personalized items: withdrawal/returns may be limited or not applicable under EU rules for made-to-specification goods; we will clarify this before confirming a custom order.

See our Returns policy for practical steps and conditions.

Liability

Nothing in these terms limits mandatory consumer rights under applicable law.

To the extent permitted by law, we are not liable for indirect or consequential damages.

Governing law

These terms are governed by Portuguese law, without prejudice to mandatory consumer protections that may apply in your country of residence in the EU.