EU withdrawal (ready-to-ship items)

If you are an EU consumer and you purchase a ready-to-ship item at a distance, you may have a statutory 14-day right of withdrawal (subject to conditions).

To exercise withdrawal, contact us within 14 days of receiving the item and clearly state your decision.

Custom / personalized items

For items made to your specifications or clearly personalized (e.g., customized sizing or commissioned artwork), the 14-day withdrawal right may not apply under EU rules.

We will confirm whether a piece is treated as custom/personalized before you pay and before we begin work.

Return conditions

Items must be returned in original condition (unworn, unwashed, with tags/packaging where applicable).

If the item is returned damaged or used beyond what is necessary to inspect it, the refund may be reduced accordingly.

How to initiate a return

Write to us at [your email address] with your order details and reason for return/withdrawal.

We will provide return instructions and the return address.

Return shipping costs

Unless otherwise agreed, the customer is responsible for return shipping costs.

If the return is due to a defect or our error, we will cover reasonable return shipping costs.

Refund timing

Refunds are processed within [X business days] after we receive and inspect the returned item, using the original payment method where possible.